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Mrs. J. S.
BW Premier Shaftesbury London Piccadilly
Score from: 5
BW Shaftesbury Paddington Court London
The staff is friendly and they help us, but I'm very surprise that in a 4 stars hotel anybody speaks spanish or french in the reception. It's unthinkable in a 4stars spanish hotel.
London Premier Kensington
Some staff were nice, others were very unhelpful
BW Park Grand London Kensington
Some of the staff didn´t speak english very well. One in the reception did not understand what I tried to explain him (Indian man) about problems with the bed in our room. I asked for some extra blankets to cover the matress, but did not get any.
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