Terms and Conditions

We advise all our web-site users to read and understand our terms and conditions carefully before finalising their bookings. Once you have made any booking with us, you accept and agree with all terms and conditions set out below. The terms and conditions are all standard to the industry.

Information on the website

All information presented on the website has been provided by the individual hotels. Although great care has been taken to ensure the information provided online is correct and updated, shaftesburyhotels.com will not guarantee the information is presented correctly. Therefore we will not be liable for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our website. We make every effort to keep the information contained in our website as current and up to date as possible. However, we do not make guarantees of any kind that the rates and hotels listed will be available at the time of bookings.If you feel that particular information has not been provided, please do not hesitate to contact us and we will rectify or will provide the information required without delay. The star classification is based on guest comments and is variable from hotel to hotel. The star classification indicated in each hotel is a guideline of the standards provided in the hotels. The hotels will not be responsible for any variation in star classification which may change from time to time without further notice.  All technical information relating to the grade/star rating of the hotels or the hotel's product terminology specifications can be addressed to the hotel contact directly

Reservations

A valid credit/debit card is required to guarantee all bookings. The hotel reserves the right take a pre-authorization on the credit/debit card for the first night to secure the booking 48hrs prior to the date of arrival. If the card has declined, the hotel will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided. Bookings cannot be guaranteed without a valid credit/debit card. Full payment is required upon check-in.

Corporate Guests and Third Party Payments

In case the company or a third party is paying for the guest accommodation and/or extras, the company or the third party should provide this information in writing to the hotel along with the front and back copy of the company credit card authorizing The Shaftesbury Hotels to charge for the said amount. For details of Third Party payment policies, please check at time of booking.

Cancellations

Reservations may be cancelled up to 24 hours prior to date of arrival ( Before 14:00 hrs GMT ) without penalty. Reservations cancelled on or within 24 hours prior to arrival will be charged a penalty equal to 01 night(s) room and tax charges. No shows will be charged a penalty equal to 01 night(s) room and tax charges. Please note that Special offers, Discounted Rates and Packages have different cancellation policy. Please check at time of booking. For more information, please contact reservations on 020 7745 1212.

Pets

Pets are not allowed.