At Shaftesbury Hotels London we take great care to provide you with the best and most helpful information through our website, and invite and advise all our visitors to read and understand our terms and conditions carefully before finalizing their bookings.
By making a booking via our website, you also accept and agree with all terms and conditions set out below. The terms and conditions are all standard to the industry.
INFORMATION ON THE WEBSITE
All the information on this website pertains to 'Shaftesbury Hotels London' and also information specific to every hotel in Shaftesbury Hotels London. We have taken great care to make this website as clear and informative as possible and all the information here is presented with great care and attention; however will not guarantee the information is presented correctly. And we will not be liable for any inconveniences, loss of revenue or any damages, which result from the direct or indirect use of any information provided on our website.
We also try to ensure that all information presented on our website is accurate, appropriate and up to date, and these benchmarks are reviewed in a timely fashion. However, we do not make guarantees of any kind that the rates and hotels listed will be available at the time of bookings.
If as a consumer you feel that certain piece / type of information is expressly needed and you cannot find it on your website, please do not hesitate to contact us and we will rectify or will provide the information required without delay.
The bookings will only be undertaken by providing credit card details. We accept Visa, Master Card, American Express, Diners and Switch only), valid until the date of departure from the hotel. The credit card details will be passed directly to the hotel to guarantee your booking. The hotel reserves the right to take a pre-authorization on the credit/debit card for the first night to secure the booking 48hrs prior to the date of arrival. If the card has been declined, the hotel will try to contact the guest and reserves the right to cancel the booking if an alternative valid card is not provided. Bookings cannot be guaranteed without a valid credit/debit card. Full payment is required upon check-in.
Completing the reservation form will not constitute a confirmed reservation. Shaftesbury Hotels London will send you the confirmation of reservation by e-mail or by fax with a booking reference number. We will not take any responsibility for your arrival at the hotel without your booking reference number.
All Group Bookings of 10 rooms or more are subject to different agreed conditions as set above for Individual bookings.
For more information on Individual/Group Reservations please contact Shaftesbury Reservation on email@example.com or + 44 (0) 20 7479 2255 and Park Grand Reservations on firstname.lastname@example.org or 44 (0) 20 7479 2266.
Flexi rates are exclusive to Shaftesbury Hotels London only. We guarantee the availability of a room at any of the Shaftesbury participating hotel except The Montcalm Hotel London depending on Availability. Upon arrival at the hotel, Front Desk Personnel will, subject to availability, provide the room that you have booked for in the same hotel or in an alternative hotel in the group. You will be provided with complimentary transfer to take you to the nearby hotel of similar standards within Shaftesbury Hotels London.
MANAGE YOUR BOOKING ONLINE:
If you need to amend or cancel your booking, you can now do it online. Simply go to View/Modify Reservation' to make changes to your booking or 'Cancel Reservation' to cancel your booking and enter your reservation-id and email address. Your booking details will be displayed and you will be able to make the amendment.
Cancellations must be received before 2:00 pm, 24hrs prior to the expected day of arrival. If a cancellation is received later than the required date, or in case of no show, the hotel will charge for one night's accommodation.
Please note that Special offers, Discounted Rates and Packages have different cancellation policies. Please check at time of booking.
All Group Bookings of 10 rooms or more are subject to different agreed conditions as set above for Individual bookings. In the event of cancellation or non-arrival, we will charge the full amount of the tariff specified, unless otherwise agreed in writing. All cancellations must be made directly to the Groups' Desk London by fax or email and we will ask for proof of written cancellation.
Early Departure Policy:
Guest checking out prior to their departure date will be charged an early departure/cancellation fee, equivalent to one night charge.
For more information on Individual/Group Cancellation please contact Shaftesbury Reservation on email@example.com or + 44 (0) 20 7479 2255 and Park Grand Reservations on firstname.lastname@example.org or 44 (0) 20 7479 2266.
Pre-authorisation of credit/debit card
A valid credit/debit card is required at the time of making a reservation, to be used as a guarantee against a late cancellation or a no-show.
A Pre-Authorisation will be placed on that Credit/Debit card for the value of the first night's stay prior to your arrival date.
The pre-authorised amount will then be completed as credit towards the total cost of the reservation upon arrival (as long as the same card is presented and used for the payment) when the full payment will be collected.
Upon arrival at the hotel, a deposit (for any incidental charges during the stay) will be required before a reservation can be checked in*
The deposit can be covered either with a valid credit/debit card or a cash deposit. This to guarantee and cover the cost of any bar, restaurant and room service charges and/or other incidentals which are charged to the room account.
The deposit amount is £50.00 per night up to a maximum of £200.00 by either credit/debit card or cash.
If the deposit is covered by cash, this will be returned on departure from the hotel. Please note that this deposit can only be collected by the person who signed the registration card, as a valid and matching signature will be required for the collection of the cash.
The hotel also reserves the right to use the deposit to cover the cost of any accidental/intentional damage to the room or any part of the hotel premises; or to cover the cost of any deep cleaning that is required due to any actions of the occupant, including smoking.
BOOKING CARE CHARTER
Shaftesbury Hotels London is founded on a strong practice and is committed to maintaining excellent and efficient service. For more information on Booking Care Charter please click here .
PRIVACY AND COOKIES POLICY
Non Smoking Policy
In keeping with the global initiative and while adhering to applicable laws, rules and regulations, Shaftesbury Hotels London continually strives to accord a smoke free environment for all our guests, visitors and employees. This smoke free environment is to be maintained, and hence smoking is strictly prohibited in the in the entire hotel. This includes guest rooms, corridors, bars and lavatories. The no smoking policy also applies to guests visiting our conference and banqueting facilities.
Those not complying with the smoke-free law, will be committing an offence against the law. The fixed penalty notice applicable on the person smoking is £200.00. We kindly request you to respect the law and abstain from smoking in the hotel.
Pets are not allowed in the hotel. Service animals that provide assistance to individuals with disabilities are allowed at the hotel, they are not subject to the policies and restrictions that apply to other pets or animals.
Any images clicked at the property or taken from our websites/collateral may only be used for personal and non-commercial use. The use of these images for business purposes including, but not limited to, publicity materials, websites, books, newspapers and magazines must be approved by the Marketing department. For more information please contact us on email@example.com.
Photo-ID requirement for British Citizen
Any guest who is a British citizen can provide a valid driver's License ( UK & EU License only) or any other ID type with guest photo.
Photo-ID requirement for UK Residents
Any guests who are a resident in the United Kingdom must provide a valid passport or national ID cards with photo which states their nationality.
Photo-ID requirement for EU Residents
Guest checking in from any of the European Union countries must provide either the ID card , Passport or EU drivers licence upon check-in.
Photo-ID requirement for NON-UK & EU Residents
Guest who are not from UK or any of the EU countries can only provide a Passport as a valid photo-ID.
Shaftesbury Hotels London